Thursday, December 18, 2014

And to All, a Good Night

"Is it finally over?"
"It's over, Momma. Now it's straight."
"Well, thank goodness!"

So let me back up. If you read my last blog, then you saw that we were having a bit of a problem with the gub'ment. Seems they accidentally showed Momma's Medicare as being terminated effective 01/01/2014. Seems like a fairly easy problem to fix. Just confirm that the cancellation form is not on file, that her premiums have been paid on time, and correct it.

Yeah - cause Santa Claus is bringing me that Mercedes with the gull-wing doors I always wanted....stuff always works out the way you want it...uh-huh.

But I am thrilled to follow up, and say, IT IS FIXED. It only took from November 6th until yesterday, December 17th, and contacting the following agencies:
Medicare Advanced Resolution
Social Security Administration
Railroad Retirement Bureau
Social Security Administration - two different local offices
Her former employer she retired from
Her former employer's benefits administration group
The insurance carrier
The state insurance commissioner's office
Her congressman
Her senator
Her senator-elect

And don't think each of these was limited to only one phone call apiece. Formal complaints were filed through four different agencies (I think - may be more.)

In fact when the congressman's office got involved, I faxed them TWENTY-SIX pages of documentation I had already accumulated.

But yesterday, Momma got the call we had been working towards. She has been retroactively reinstated. She will be reimbursed for the out of pocket expenses incurred while this went on. And the following part of the call cracked us up - "We are so sorry you went through this. Would you mind calling your daughter, and tell her that it is fixed, and that we apologized?"

Or as my hubby interpreted it - 'Hey, call that bulldog you gave birth to, and tell her to back off of us, please.' (On a side note - he appreciates that I do not use that character trait on him - normally.)

Shakespeare had it wrong. The line should read - Hell hath no fury like a woman whose loved one has done been wronged.

Because I believe in giving credit - huge kudos to her local office of Social Security Administration, to my contact in her benefits administration group, to United Health Care Social Media who took the ball, to the person in Medicare's Advanced Resolution area, and to her congressman. 

To anyone going through this, my best advice is this:
1) Don't believe anyone until you get the same answer multiple times
2) Feel free to go on a multi-pronged attack
3) Document, document, document - date, time, length of call, a name if possible
4) Pray

Now, I'm off to research the cost of a Mercedes with gull-wing doors. After all, we weren't sure I could ever get this fixed, much less an apology so obviously I'm on a roll.

Good night!

1 comment:

  1. Wow-Evelyn, you are a firecracker! But I should also say I'm not surprised. Your mama is very lucky to have you in her corner (as are all of us who know you!)


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